Production & Repair Systems Engineer

The Bboxx Production and Repair systems consist of a set of workflows, tools and physical processes through which we both manufacture products with our Contract Manufacturer partners, and repair products returned from customers under our Pay-As-You-Go business model. The two systems are closely interlinked and serve the same goal of getting high quality products to customers.

As Production & Repair Systems Technical Lead, you will be responsible for architecting our production and repair systems and processes, and directing the development of the physical and software tools and equipment needed to realise them. You will be involved at an early stage of the product development cycle, working with our design engineering, production engineering, and support teams to define optimal production and repair processes and to make sure that we design products that can be produced and repaired in the most cost-effective way.

About the role

Own the Production & Repair processes and workflows

Work with the Devices team leads to map out the short-term and long-term vision and strategies for our Production and Repair processes

Work with our design engineering and production engineering teams to define production processes that enable products to be assembled and registered in a reliable, high quality but cost-effective manner

Work with the operational support teams, the Repair Centre staff, and the development/engineering teams to define suitable Repair processes that balance the need for rapid throughput and successful, high quality repairs

Work with backend, frontend and embedded software developers to create and maintain the software systems needed to implement the Production and Repair processes

Work with the Production Engineering Lead and the Devices Support Lead, respectively, to proactively identify issues with our existing production and repair processes. Implement process changes to resolve these issues and improve the processes.

Lead the launch of changes to the repair processes, including training repair technicians and support staff in-country

Work closely with the Production Engineering Lead to launch changes to the production processes at our contract manufacturers

Respond to and resolve support tickets concerning repair processes, tools, and equipment

Create support content: training documentation, launch packs, troubleshooting guides, etc

About you

A graduate with at least 1 year post graduate experience in a Production, Repair or Systems Engineer role.

A quick learner able to grasp complex, unfamiliar concepts readily and learn new skills quickly

An ability to effectively break complex projects down into manageable subtasks

A demonstrated ability to communicate clearly, concisely, and effectively

A degree in a technical subject such as engineering, computer science or project management

And ideally some of…

Python / C / SQL

Frontend design / UX

Process design

Human-centred design

Off-grid solar energy systems

Embedded electronics

5S and lean manufacturing principles